These terms apply to every purchase from stoneagehealth.com.au, operated by Stoneage Health Pty Ltd (ABN 97 603 641 345). By using this site or placing an order you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.
Who we are
Stoneage Health Pty Ltd, ABN 97 603 641 345 (“Stoneage Health”, “we”, “us”) is an Australian owned and operated online retailer of supplements and health products, trading since 2016. You must be 18 or over to purchase from this site.
Orders and acceptance
An order is accepted when we send your order confirmation. We may decline or cancel an order where a product is unavailable, a pricing or listing error has occurred, or we suspect fraud; if we do, any payment taken is refunded in full. Back-ordered products can be purchased and ship as soon as stock arrives; the expected dispatch date is shown on the product page, your order confirmation marks any back-ordered item, and we keep you updated by email until it ships.
Pricing and payment
All prices are in Australian dollars and include GST. We accept Visa, Mastercard, American Express, UnionPay, JCB, PayPal, Afterpay and Shop Pay. Prices and offers may change at any time but will not change for an order already confirmed. Discount codes are issued only to our email and SMS subscribers and are never published elsewhere. Codes cannot be combined unless stated.
Delivery
Delivery costs and times are set out in our Shipping Policy, which forms part of these terms. We dispatch within one business day and deliver Australia-wide via Australia Post, with Express available. Risk in the goods passes to you on delivery. If an order is lost or damaged in transit we lodge the enquiry with the carrier and replace or refund confirmed lost or damaged items; you will never be left to resolve a transit problem alone.
New Zealand orders
New Zealand orders may be subject to GST, duties or customs charges levied on arrival. These are the recipient’s responsibility and we cannot predict or control them. We do not ship to any other country.
Returns and refunds
Unopened, sealed products may be returned for a full refund of the product price within 30 days of delivery, with return postage at your cost; original shipping is not refunded on change-of-mind returns. Faulty, damaged or incorrect items are replaced or refunded in full including shipping at no cost to you. Full details, including how to obtain a return authority, are in our Return and Refund Policy, which forms part of these terms.
Consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Where liability can lawfully be limited, our liability for a failure is limited to replacing the goods or refunding the price paid.
Supplements and health information
Our products are dietary and sports supplements. They are not intended to diagnose, treat, cure or prevent any disease, and information on this site is general in nature and not a substitute for professional medical or dietary advice. Read product labels before use and do not exceed the stated dose. If you are pregnant, breastfeeding, taking medication, have a medical condition or suspect an allergy or intolerance, consult your health practitioner before use. If you experience an adverse reaction, stop use and contact your health practitioner.
Genuine products
Every product we sell is sourced from the brand or its authorised distributor and is the same product sold by the brand directly.
Practitioner and bulk orders
Stoneage Health sells to retail customers. We also welcome enquiries from health practitioners and from clinics or medical organisations seeking bulk supply; email info@stoneagehealth.com.au to discuss.
Site content and intellectual property
The design, text, images, trademarks and other content on this site are owned by or licensed to Stoneage Health and may not be copied, republished or used commercially without our written permission. You may print or download extracts for personal, non-commercial use. Product descriptions include information supplied by the brands we stock; we take reasonable care to keep it accurate but cannot guarantee every detail is free from error.
Links and third parties
Links to other websites are provided for convenience and do not imply endorsement. We are not responsible for the content or practices of third-party sites.
Privacy
We handle your personal information in accordance with our Privacy Policy, which forms part of these terms. Credit card details are never stored on our servers.
Changes to these terms
We may update these terms from time to time. The version published at the time you place an order applies to that order.
Governing law
These terms are governed by the laws of New South Wales and the Commonwealth of Australia, and you submit to the jurisdiction of the courts of New South Wales.
Contact
Stoneage Health Pty Ltd, ABN 97 603 641 345, info@stoneagehealth.com.au.
Mobile (SMS) terms of service
The Stoneage Health Pty Ltd mobile message service (the “Service”) is operated by Stoneage Health Pty Ltd. By consenting to our SMS service you agree to receive recurring SMS messages from and on behalf of Stoneage Health Pty Ltd at the mobile number you provided, which may be sent using automated technology. Service messages may include order updates and account alerts; promotional messages may include offers and cart reminders. Consent is not a condition of purchase and participation is voluntary. We do not charge for the Service, but message and data rates from your mobile provider may apply; message frequency varies. You can opt out at any time by replying STOP to any message or using the unsubscribe link where available; you will receive a one-time confirmation and no further messages unless you re-subscribe. For help, reply HELP or email info@stoneagehealth.com.au. We may change the number used to operate the Service and will notify you of any change. Mobile carriers are not liable for delayed or undelivered messages, and to the extent permitted by law we are not liable for failed, delayed or misdirected delivery of any message. Please provide a valid mobile number and re-subscribe if your number changes. For how we handle your personal information, see our Privacy Policy.
