Refund policy

Unopened products can be returned for a full refund of the product price within 30 days of delivery. Return postage is paid by the customer.

What can I return?
Any product that is unopened, sealed, undamaged and in its original packaging, within 30 days of the delivery date. Because supplements are consumables, we cannot accept opened or partially used products for change-of-mind returns.

How do I return something?
Email info@stoneagehealth.com.au with your order number and the product you would like to return. We reply with a return authority and the return address within one business day. Please do not post anything back without a return authority.

How and when am I refunded?
Once the return arrives and has been checked, we refund the product price to your original payment method within 3 business days. Original shipping costs are not refunded on change-of-mind returns, and return postage is at your cost.

What if the product is faulty, damaged or not what I ordered?
We cover everything. Email us with a photo and your order number and we will replace the item or refund you in full, including shipping, and cover return postage where a return is needed. Your rights under the Australian Consumer Law apply in full and nothing in this policy limits them.

Can I exchange?
Yes. Tell us what you would like instead when you request the return authority, and we will ship the replacement once the original is on its way back.

Can I cancel my order?
Email info@stoneagehealth.com.au as soon as possible with your order number. If the order hasn’t been dispatched we cancel and refund it in full. Once dispatched, the standard returns process applies.